Hard Conversations: Communication Under Pressure

Eight courses on listening, power, resistance, conflict, crisis and repair. Practical communication skills for frontline workers who hold difficult conversations every day — and sometimes have to hold them after something has gone wrong.

Includes:

The Art of Listening · Building Safety and Trust in Service Relationships · Communicating Across Power Differences · Engaging Resistant Clients · Conflict-Resilient Communication with Clients and Colleagues · De-escalation Techniques in High-Stress Environments · Mental Health First Response in Community Settings · Rebuilding Trust with Clients After Service Harm